Policies & Procedures
We believe in complete transparency. Here is how we handle refunds, returns, cancellations, and the care of everyone in our space. Questions? Call or text 204-822-8077.
Service Refunds
Services received cannot be refunded. We will gladly adjust any service if you let us know within three days of your appointment. If you are not satisfied, call or text us at 204-822-8077 and we will reschedule you with the original stylist to make it right, at no extra charge.
Product Returns
Products may be returned within 30 days of purchase if they are at least half full. A receipt is required. Provide your account information at checkout and we can keep a record for you.
Cancellations and No-Shows
We require 24 hours notice for haircut, styling, and single spa services, and 48 hours for hair colouring and multiple spa services. Less than the required notice or a no-show is charged 50 percent of the service. In an emergency, please reach out as soon as you can.
Late Arrivals
Arriving more than 10 minutes late may mean your appointment is rescheduled. Please call or text 204-822-8077 if you are running behind.
A Respectful Space
We have a zero-tolerance policy for any abuse toward our team, clients, or visitors, and we are committed to a safe, welcoming environment for everyone.
Children and Guests
To keep the spa calm, infants and small children are not permitted in the spa. Children with an appointment are welcome in the Hair Lounge with parental supervision. Due to limited space and privacy, we kindly ask that you come to your appointment alone.
Your Privacy
Your information is never sold or shared outside our salon. Only your service provider, the owners, and necessary staff have access to it, and we use it only to serve you and keep you informed about your appointments.