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Glasses on Spiral Notebook

POLICIES & PROCEDURES

Welcome to our Policies and Procedures page, where we strive to provide complete transparency. This is where you can find detailed explanations of our policies and procedures, including our commitment to customer satisfaction, product return policies, and in-house regulations.

Refunds

Services received cannot be refunded. We will gladly adjust any service you receive if you let us know within three days of your appointment. If you are not satisfied with the work performed, please call or text us at 204-822-8077. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you with the stylist who performed the initial service, at no additional charge to you.

Returns

Refunds for products purchased will only be considered if presented within 30 days of purchase. Products can only be refunded if they are at least half full - we give our employees full discretion to evaluate the product. For all product refunds, a receipt is necessary. If you would like to avoid keeping your receipts, please ensure you provide account information at checkout during the initial purchase so we can keep a record.

Cancellations & No-Shows

We require 24hr notice for haircuts, styling, and single spa services. For hair colouring and multiple spa appointments, we require 48hr notice. Failing to give appropriate notice will result in a 50% charge of your booked service. Continuous cancellations/no-shows will result in a 100% charge of the service in question.

In case of an emergency or sudden illness, please reach out.

Late Fees

Please be sure to arrive on time for your appointment. Arriving more than 10 minutes late may result in your appointment being cancelled or rescheduled. Please call or text us at 204-822-8077 if you know you are going to be over late so we can advise you on whether or not to attend your appointment.

Food & Drink

We understand some appointments take longer than others or may be scheduled over your normal meal time - please feel free to bring in your own or enjoy our complimentary snacks and refreshments. Your service provider may ask you to refrain from eating/drinking during certain portions of your service when necessary.

Zero-Tolerance

Our company has a zero-tolerance policy for any form of abuse towards fellow employees, visitors, or clients. We believe in creating a safe and respectful workplace for all employees and visitors.

This includes:

  1. Verbal abuse: Any form of verbal abuse towards any person in the workplace, including but not limited to swearing, derogatory language, and personal attacks, is strictly prohibited.

  2. Physical abuse: Any type of physical violence, including pushing, shoving, hitting, or threatening behavior, is not tolerated in any situation.

  3. Sexual harassment: Any form of sexual harassment or inappropriate behaviour, such as unwanted advances, suggestive comments, or physical contact, is not accepted.

  4. Discrimination: Any type of discrimination based on race, gender, age, religion, ethnicity or any other ground is strictly prohibited.

If any form of abuse is reported or observed, we will promptly investigate the matter and take appropriate actions. We reserve the right to refuse service.

Privacy

Your private information is never sold or shared outside of the salon organization. Only your service provider, Shear Bliss owners, and necessary employees with traceable logins have access to your information, such as booking history, credit card details, and/or health history. Your contact information is required in order for the salon to clearly communicate appointment details and reminders, product and marketing initiatives, and business announcements.

Due to limited capacity and client privacy, we kindly ask that you come to all other appointments alone*. Guests without an appointment may be asked to leave.

 

*Parental supervision is required for children's haircuts

Age Requirements

To help ensure our spa remains a quiet and relaxing environment, infants and small children are not permitted.

Children are permitted within the hair lounge if they have an appointment, however, parental supervision is required and we are not responsible for children left unattended.

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